Refund Policy
At AuraHer, we want you to feel confident in every purchase.
If something isn’t right, we offer a 45-day return policy to make things simple and fair.
45-Day Return Window
You may request a return within 45 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in their original packaging
- Proof of purchase (order number or confirmation email) is required
How to Start a Return
To begin a return, please contact our support team:
Please include:
- Your order number
- The item(s) you wish to return
- A brief reason for the return
Our team will provide you with the return instructions and return address.
Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- We recommend using a trackable shipping method, as we are not responsible for lost return packages
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will:
- Offer a replacement at no additional cost, or
- Provide a full refund if a replacement is not available
Photos may be required for verification.
Refund Process
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time: 3–7 business days (depending on your bank or payment provider)
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Intimate wear (such as underwear or shapewear) if opened or worn
- Final sale or clearance items
Order Cancellations
Orders can be canceled within 12 hours of purchase.
After this period, orders may already be processed or shipped and cannot be canceled.
Return Address
AuraHer Returns
3096 Badger Pond Lane
Tampa, Florida 33634
United States
Contact Us
If you have any questions about returns or refunds, feel free to reach out:
